SHIPPING
This item ships FREE via either UPS or FedEx within the delivery time frame quoted. If the rug is oversized or custom, it will ship by common carrier and may require a longer lead time for delivery. If you have any questions, please contact customer service at [email protected] or call 1-877-RUG-HOME (877-784-4663).
RETURNS
We at Rug & Home want you to be 100% satisfied with your purchase and, to ensure this, we have a convenient 7-day in-home-trial-policy for non-custom rug purchases. If you are not completely satisfied with your purchase, you may request a return within 7 days from the date the merchandise was delivered for a full refund (excluding return trip shipping fees).
FINAL SALE ITEMS
Clearly marked custom made to order rugs, (opened) rug pads, and all furniture are non-refundable and are considered FINAL SALE. Any cancellations or changes to a custom rug order must be made within 24 hours or before production has started.Please see our Return Policy for complete details.
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